The full WCONLINE feature set

Students can book appointments at a glance, or quickly drill-down through lists of subject areas, classes, locations, available meeting times, and available meeting types to find the appointment that best meets their needs. They can also easily change or modify their own appointments based on parameters you pre-define. The appointment search display allows students to easily search for sessions based on their availability and subject of interest to find available matches on the schedule. Alternatively, they can also choose to view the schedule in a calendar display to capture a bird’s eye view of all availability at your center.

Students can be limited to a specific number of appointments per day, per week, per month, or across the entire schedule, and students with specific learning accommodations can be exempted from these limitations. Additionally, a client’s ability to make appointments can be temporarily disabled based on a defined number of accrued no-shows and late cancellations.

For asynchronous appointments, clients and administrators can upload and share documents through the system, allowing staff to provide feedback remotely. Administrators can easily upload drafts with comments to a student’s appointment and email them from within the system.

Limits can be set on a system-wide, or tutor specific basis to ensure none of your staff are inundated with excess papers to review. Asynchronous appointments provide a paper trail for the entire student engagement, start to finish, and help to avoid disjointed communications through email.

All data collected in WCONLINE is immediately available to administrators within the included reports. The System Statistics report provides counts of all appointments and clients served within a given timeframe and can be further broken down by individual schedule, resource, and/or day/time of the week and even class standing. The System Utilization report enables administrators to make quick staffing decisions based on a center's utilized or filled time, and open time.

Additionally, the Master Listings Report provides text-based access to all datasets within the program, and all of those datasets are instantly exportable as spreadsheets. Data can also be exported, via the included System Data Export to Excel, and accessed via the included API, allowing easy integration with existing websites and client management systems. The system also allows for custom data export in one step, allowing administrators to capture data such as what courses or disciplines are driving a center’s traffic or the most common questions or concerns from students in sessions.